At JAHORA, we are committed to providing a fair and transparent return and refund process for our electric bike conversion kits, batteries, motors, controllers, and related accessories.
Because our products contain electrical components and are designed for installation and use on bicycles, returns must meet the conditions below to ensure product quality and safety.
Order Cancellation Before Shipment
You may request order cancellation before your order has been shipped.
If the cancellation request is approved before shipment, a full refund will be issued.
To request cancellation, please contact:
Please include:
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Full name
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Order number
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Cancellation request
Once an order has entered fulfillment, been shipped, or handed to the carrier, cancellation may no longer be possible.
Returns Within 14 Days
Customers may request a return within 14 calendar days after receiving their order.
To qualify for a return:
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The product must be unused or only tested for basic inspection
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The conversion kit must not be installed permanently on a bicycle
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The motor, battery, controller, display, charger, and accessories must remain in original condition
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All original packaging, manuals, cables, and accessories must be included
To start a return request, contact:
Please provide:
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Order number
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Product model
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Reason for return
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Photos or videos showing the product condition
Installed or Used Products
Due to the nature of electric bike conversion systems, products that have been:
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Installed on a bicycle
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Modified
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Damaged during installation
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Used beyond testing
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Missing components or accessories
may not qualify for a full refund.
Any reduction in refund amount will be based on the actual condition and resale value of the product.
Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs.
Original shipping fees are normally non-refundable.
If the product is confirmed to be defective, damaged during delivery, or incorrectly shipped, JAHORA will provide appropriate support and cover reasonable return costs where applicable.
Damaged or Defective Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or contains incorrect parts, contact:
Please provide:
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Order number
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Description of the issue
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Photos or videos of the problem
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Photos of packaging and shipping labels if applicable
Depending on the situation, JAHORA may provide:
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Troubleshooting support
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Replacement parts
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Product replacement
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Repair assistance
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Partial refund
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Full refund
Battery & Electrical Component Policy
Lithium batteries, motors, controllers, chargers, and electrical components must be handled according to safety instructions.
Returns may be refused if damage is caused by:
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Incorrect installation
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Water damage caused by improper use
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Unauthorized modifications
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Incorrect voltage connection
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Physical damage
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Improper charging or storage
Refund Processing
Approved refunds will be issued to the original payment method.
Refunds will be processed after:
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Returned products are received and inspected; or
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Valid return shipment proof is provided where required
Banks and payment providers may require additional processing time before funds appear in your account.
Exchanges
JAHORA does not currently offer direct exchanges.
If you need a different model, battery capacity, or accessory configuration, please return the original eligible product and place a new order.
Warranty Support
If your product experiences performance issues after installation or during normal use, please contact our support team before requesting a return.
Our team may provide technical assistance, replacement parts, or warranty solutions depending on the issue.
Contact Us
For return, refund, or product support inquiries, please contact:
Please include your order number and a detailed description of your request.