Privacy Policy

Privacy Policy

1. Introduction

Your privacy is important to JAHORA.

This Privacy Policy explains how JAHORA (“JAHORA”, “we”, “us” or “our”) collects, uses, stores and shares your personal data when you:

  • Visit our website

  • Create an account

  • Place an order

  • Contact customer support

  • Request technical assistance

  • Subscribe to marketing communications

  • Use our products, services or website features

For the purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors and other individuals whose personal data we process.

We process personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (“GDPR”) where applicable.

Please read this Privacy Policy carefully before using our website or providing personal information.

2. What Information Do We Collect?

The personal data we collect depends on how you interact with our website, products and services.

“Personal data” means information that identifies you or can reasonably be connected with you.

2.1 Information You Provide to Us

We may collect information that you provide directly, including:

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Order Information

We may collect information related to your purchase, including:

  • Products ordered

  • Product model

  • Motor specifications

  • Battery configuration

  • Voltage and capacity options

  • Selected accessories

  • Order number

  • Billing information

  • Shipping information

  • Payment confirmation

  • Delivery and tracking details

  • Return, warranty and support information

Account Information

If you create an account, we may collect:

  • Username

  • Password or encrypted login credentials

  • Account preferences

  • Saved addresses

  • Order history

Technical Support Information

When you contact JAHORA for support, we may collect:

  • Email communications

  • Product questions

  • Installation information

  • Bicycle compatibility details

  • Product photographs or videos

  • Installation photographs

  • Troubleshooting information

  • Warranty requests

  • Repair or replacement records

This information helps us provide technical assistance and improve our products.

Marketing Information

Where you subscribe to marketing communications, we may collect:

  • Email address

  • Telephone number

  • Marketing preferences

  • Consent records

  • Subscription and unsubscribe information

You may choose not to provide certain information. However, this may prevent us from processing orders, providing technical support or offering certain website features.

2.2 Payment Information

Payments are processed through authorised third-party payment providers.

Depending on the payment method selected, payment providers may collect:

  • Cardholder name

  • Payment card details

  • Billing address

  • Bank or payment account details

  • Transaction information

  • Fraud prevention information

JAHORA generally receives payment confirmation, transaction references and limited billing information rather than complete payment card details.

The payment provider’s own privacy policy may also apply.

2.3 Information Collected Automatically

When you visit or use our website, we may automatically collect technical and usage information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Internet service provider

  • Referring website

  • Pages viewed

  • Products viewed

  • Shopping cart activity

  • Date and time of access

  • Approximate country, city or region

  • Website interactions and navigation patterns

This information may be collected through cookies, pixels, server logs and similar technologies.

2.4 Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep the website functioning

  • Remember shopping carts

  • Save preferences

  • Maintain account sessions

  • Prevent fraud

  • Measure website performance

  • Understand customer behaviour

  • Improve website experience

  • Provide relevant advertising where permitted

Cookies may include:

Strictly Necessary Cookies

Required for:

  • Checkout

  • Shopping cart operation

  • Account login

  • Security

  • Payment processing

  • Fraud prevention

Analytics Cookies

Used to understand:

  • Website traffic

  • Customer behaviour

  • Website performance

Advertising Cookies

Used to:

  • Measure advertising performance

  • Improve marketing campaigns

  • Provide relevant product information

You can manage non-essential cookies through available cookie controls.

2.5 Information Obtained From Third Parties

We may receive personal data from third parties that help us operate our business, including:

  • E-commerce platform providers

  • Payment processors

  • Fraud prevention providers

  • Shipping and logistics providers

  • Battery transportation providers

  • Local delivery carriers

  • Customer support providers

  • Cloud hosting providers

  • Analytics providers

  • Advertising providers

  • Social media platforms

We process information obtained from third parties according to this Privacy Policy and applicable law.

3. How and Why Do We Use Personal Data?

We use personal data to:

Providing Products and Services

We use personal data to:

  • Process and confirm orders

  • Process payments

  • Arrange shipping

  • Provide tracking information

  • Provide technical support

  • Manage warranty requests

  • Process returns and refunds

  • Respond to customer enquiries

Legal basis:
Performance of a contract or steps requested before entering into a contract.

Customer Support and Technical Assistance

We use personal data to:

  • Answer product questions

  • Provide installation guidance

  • Troubleshoot technical issues

  • Review warranty claims

  • Arrange replacement parts

  • Improve customer service

Product Improvement

We may use information to:

  • Improve product design

  • Analyse customer feedback

  • Improve installation instructions

  • Improve website experience

  • Develop future products

Security and Fraud Prevention

We may use personal data to:

  • Verify payments

  • Detect suspicious transactions

  • Prevent fraud

  • Protect our website

  • Protect customers and our business

Marketing and Advertising

Where permitted, we may use personal data to:

  • Send product updates

  • Send promotional emails

  • Provide offers

  • Recommend products

  • Measure advertising performance

  • Send abandoned cart reminders

You may unsubscribe at any time.

4. How Do We Store and Protect Your Information?

JAHORA uses reasonable technical and organisational measures designed to protect personal data against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Security measures may include:

  • Secure connections

  • Encryption where appropriate

  • Password protection

  • Access controls

  • Fraud monitoring

  • Secure service providers

No online transmission system can be guaranteed to be completely secure.

5. Who Do We Share Personal Data With?

We do not sell your personal data.

We may share information when necessary with:

Service Providers

Including:

  • Website providers

  • Shopify or e-commerce providers

  • Payment processors

  • Hosting providers

  • Customer support providers

  • Analytics providers

  • Marketing providers

Shipping and Delivery Providers

Including:

  • FedEx

  • UPS

  • DHL

  • International logistics providers

  • Battery transportation providers

  • Local delivery partners

Information shared may include:

  • Recipient name

  • Shipping address

  • Telephone number

  • Email address

  • Order reference

  • Package information

  • Customs information where required

6. Email and Marketing Communications

Where you subscribe, you may receive:

  • Product announcements

  • New product information

  • Technical guides

  • Promotional offers

  • Maintenance information

  • Cart reminders

Marketing consent is not required to purchase from JAHORA.

You may unsubscribe at any time.

7. Third-Party Websites

Our website may contain links to third-party websites.

JAHORA is not responsible for:

  • Privacy practices

  • Security

  • Content

  • Services provided by third parties

Please review third-party privacy policies before providing information.

8. Children’s Personal Data

Our website and services are not directed at children.

We do not knowingly collect personal data from children where parental consent is legally required.

9. Your Data Protection Rights

Depending on your location and applicable law, you may have rights including:

  • Right to access your personal data

  • Right to correct inaccurate information

  • Right to request deletion

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent

To exercise your rights, contact:

support@jahora3d.com

10. Complaints

If you have concerns about how we process your personal data, please contact:

support@jahora3d.com

We will review and respond to your request.

11. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time due to:

  • Website changes

  • Product updates

  • Service provider changes

  • Legal requirements

  • Data processing changes

The updated Privacy Policy will be published on our website.

12. Contact Us

For privacy questions or data requests, contact:

Email:

support@jahora3d.com

The legal business operating JAHORA is responsible for processing your personal data according to applicable privacy laws.